Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our financial reporting services.
Last updated: March 15, 2025
Information We Collect
We collect information that you provide directly to us and information that we gather automatically when you use our platform. This helps us deliver better financial reporting services tailored to your investment needs.
Personal Information
When you register for our services, we collect your name, email address, phone number, and company details. For our financial reporting services, we may also collect your investor identification numbers and portfolio information.
- Contact details including name, email, and phone number
- Company information and investment portfolio data
- Financial reporting preferences and customisation settings
- Communication history and support interactions
- Usage data including login times and feature utilisation
We also collect technical information such as your IP address, browser type, and device information. This helps us maintain platform security and improve user experience across different devices and locations within Australia.
How We Use Your Information
Your information helps us provide accurate financial reporting and improve our services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your investment journey.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service delivery | Contact details, portfolio data | Contract performance |
| Platform security | Login data, IP addresses | Legitimate interest |
| Customer support | Contact details, service history | Contract performance |
| Service improvements | Usage patterns, feedback | Legitimate interest |
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our financial reporting services, and only under strict confidentiality agreements.
Your Privacy Rights
Under Australian Privacy Principles and applicable privacy laws, you have several rights regarding your personal information. We've made it easy to exercise these rights through our platform or by contacting our privacy team directly.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Data
Request deletion of your personal information, subject to legal and regulatory requirements we must comply with.
Limit Processing
Restrict how we use your information while maintaining essential service functionality for your account.
How to Exercise Your Rights
Contact us at contact@jynovaris.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. Most data updates can be made directly through your account dashboard.
Data Security and Storage
Protecting your financial information is our top priority. We use industry-standard security measures including encryption, secure servers, and regular security audits to safeguard your data.
- 256-bit SSL encryption for all data transmission
- Secure Australian data centres with 24/7 monitoring
- Regular penetration testing and security assessments
- Multi-factor authentication for account access
- Staff training on data protection and privacy procedures
- Incident response plans for any security breaches
Your data is stored on secure servers within Australia, ensuring compliance with local data sovereignty requirements. We retain your information only as long as necessary to provide our services or as required by Australian financial regulations.
Data Retention Periods
Active account data is retained while you use our services. After account closure, we keep essential records for seven years to comply with Australian financial reporting requirements, then securely delete all personal information.
Sharing Your Information
We only share your information when necessary to provide our services or when required by law. Any third-party access to your data is strictly controlled and governed by comprehensive data processing agreements.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Cloud hosting providers | Platform infrastructure | Technical data only |
| Payment processors | Billing and subscriptions | Payment details |
| Analytics services | Service improvement | Anonymised usage data |
| Regulatory bodies | Legal compliance | As required by law |
All third-party service providers are carefully vetted and must meet our strict data protection standards. They can only use your information for the specific purposes we've authorised and cannot share it with other parties.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform. These help us remember your preferences, understand how you use our services, and provide personalised financial reporting features.
- Essential cookies for platform functionality and security
- Preference cookies to remember your dashboard settings
- Analytics cookies to understand usage patterns
- Performance cookies to optimise loading times
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or share cookie data with advertising networks.
Managing Your Cookie Preferences
Visit your account settings to customise which cookies you accept. You can also clear existing cookies through your browser settings at any time.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. We'll notify you of significant changes through email or platform notifications.
Minor updates, such as clarifying existing practices or updating contact information, may be made without prior notice. We recommend reviewing this policy annually to stay informed about how we protect your privacy.
- Email notifications for material changes
- Platform notifications for policy updates
- 30-day notice period before significant changes take effect
- Archive of previous policy versions available upon request
Your continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns about how we handle your personal information.